Last updated: [27 May 2025]

This Privacy Policy describes how Propharma Supplements Ltd (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or make a purchase from www.propharmasupps.com (the “Website”).

1. Who We Are

Propharma Supplements Ltd
Bridge Business Park
Upper Heyford
NN7 3NA, United Kingdom
Phone: 01604 692 355
Email: info@propharmasupps.com

We are a company registered in the United Kingdom, specialising in the manufacture and sale of whey protein and sports supplements.

2. What Personal Data We Collect

When you visit or interact with our Website, we may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, shipping and billing address.

  • Payment Information: Credit/debit card details (processed securely via third-party payment processors; we do not store your full card details).

  • Account Information: Login credentials if you create an account.

  • Order Details: Products purchased, order history.

  • Usage Data: IP address, browser type, referring website, pages visited, and other technical data through cookies or analytics tools.

3. How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders.

  • Communicate with you about your purchases or inquiries.

  • Provide customer support.

  • Improve our Website and services.

  • Send promotional emails (with your consent).

  • Detect and prevent fraud or abuse.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contractual necessity – to fulfill our obligations to you as a customer.

  • Consent – where you have opted in to receive marketing.

  • Legal obligation – where we must comply with legal requirements.

  • Legitimate interests – to operate and improve our business.

5. How We Share Your Data

We may share your data with:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery and logistics partners

  • IT and website service providers

  • Law enforcement or government authorities, if required by law

We never sell or rent your personal data to third parties.

6. International Data Transfers

If we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place, such as:

  • Transfers to countries with adequate protection (as recognized by the UK Government), or

  • Standard contractual clauses (SCCs) approved by the ICO.

7. Cookies and Tracking Technologies

We use cookies to improve your browsing experience, analyze site traffic, and serve relevant advertising. You can manage your cookie preferences through your browser settings or our cookie banner.

For more details, please refer to our [Cookie Policy].

8. How Long We Retain Your Data

We retain your data only for as long as necessary for the purposes described in this policy, or as required by law. For example:

  • Order records: up to 7 years (for tax purposes)

  • Marketing data: until you unsubscribe

  • Account data: while your account remains active

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion (“right to be forgotten”)

  • Object to processing or restrict it

  • Withdraw consent at any time

  • Data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise your rights, contact us at: orders@propharmasupps.com

10. Security

We implement appropriate technical and organizational measures to safeguard your data, including encryption, access controls, and secure payment gateways.

11. Third-Party Links

Our Website may contain links to other websites. We are not responsible for their privacy practices. Please review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. We encourage you to review it periodically.

Contact Us

If you have any questions or concerns about this policy or your data, please contact:

Data Protection Officer (DPO)
Email: info@propharmasupps.com
Phone: 01604 692 355